We're here to help
Have a question, found a bug, or want to suggest a feature? We'd love to hear from you. Reach out and we'll get back to you as soon as we can.
Response Time
We typically respond within 1–2 business days. Please include your device model and app version for faster support.
Common topics
Shelf scans and scan credits
Whole-shelf AI scanning needs version 1.8.0 or later, an internet connection, and the Unlimited upgrade (six scans included). Already upgraded but no scans showing? Open Backup & Restore → Scan account and tap Restore purchases. One successfully processed photo uses one scan; fixing matches and adding books never do. Save your recovery code before buying a scan pack.
Finding a book on a shelf
Search your shelves in the Organize tab, or tap Find on shelf from a book's page. If a book says it has no shelf location yet, scan the shelf it's on and match it. Locations reflect your last saved photo, so use Update shelf photo after rearranging.
Report a bug
Found something not working as expected? Let us know what happened, what device you're using, and what you expected to see.
Feature requests
Have an idea for how to make Better Bookshelf even better? We'd love to hear your suggestions for new features or improvements.
Import issues
Having trouble importing from Kindle, Audible, or Readwise? Tell us what format you're importing and what went wrong.